1. Booking and Pet Fees

• 1.1 Prior Reservation is Important!

To ensure you and your pet have a pleasant accommodation experience, please be sure to inform us in advance that you will be staying with your pet and confirm the availability of pet-friendly rooms. As the number of pet-friendly rooms is limited, we recommend making a reservation at least 48 hours before check-in. If you fail to notify us at the time of booking, we may charge additional fees or politely decline your check-in depending on the situation!

• 1.2 Pet Accommodation Fees

Each suite can accommodate a maximum of one furry companion. A cleaning fee of NT$800 per night will be charged. This fee allows us to clean and disinfect the room more thoroughly, ensuring the next pet guest can check in with peace of mind. However, service animals (such as guide dogs or emotional support animals) are exempt from additional charges!

• 1.3 Cancellation

If your plans change and you need to cancel your reservation, please notify us early so we can arrange accommodation for other pet families and help you avoid incurring additional fees.

• 1.4 Important Notes

Pets are strictly prohibited in non-pet-friendly room types.

• 1.5 Violation Reminder

​If pets are found in non-pet-friendly rooms without prior notification, the hotel will charge an additional cleaning fee (starting from NT$2,000) and related surcharges in accordance with regulations.

2. Deposit and Cleaning

• 2.1 Pet Accommodation Deposit

Upon check-in, we will collect a deposit of NT$2,000 (you may choose credit card pre-authorization or cash payment in New Taiwan Dollars). This is primarily to cover any accidental damage to room facilities by your pet or situations requiring additional cleaning. Upon checkout, if there is no damage or special cleaning needs, we will refund the full deposit to you.

• 2.2 Pet Accommodation Fee Details

  • Small pets (under 20kg): Each room can accommodate a maximum of two pets, first pet NT$800/night, second pet NT$500/night.

  • Large pets (over 20kg): Only one pet allowed per room, fee NT$800/night.

  • (Service animals excluded)

• 2.3 Special Cleaning Fee

If your pet has an accident in the room, soils the furniture, or leaves excessive fur or odor, we will charge a minimum cleaning fee of NT$800. We hope you understand that this is to ensure every guest has a comfortable environment.

3. Pet Type and Weight Restrictions

• 3.1 Welcome These Furry Friends

We welcome cats, small and medium-sized dogs, or small animals that can be kept in cages (such as guinea pigs, rabbits, etc.) to stay with us.。

• 3.2 Pet Weight Restriction

To ensure all pets can stay comfortably, we limit pet weight to no more than 20 kg!

• 3.3 Pet Health Reminder

Please ensure your pet is in good health, free from infectious diseases and parasites, and has completed all vaccinations. This is to protect the health of other pets and guests.

4. Public Area Etiquette

• 4.1 Please Use a Leash

For your pet's safety and the comfort of other guests, please keep your pet on a leash or in a carrier at all times in the hotel's public areas.

• 4.2 Cleaning Helper

As a responsible pet parent, please clean up your pet's waste (including vomit) promptly to help maintain a clean environment together.

5. In-Room Regulations

• 5.1 Pets Should Not Be Left Alone

Please do not leave your pet alone in the room to prevent them from feeling anxious or having accidents.

• 5.2 Please Take Care of Hotel Furniture

To maintain the cleanliness and comfort of guest rooms, please try to prevent your pet from damaging or harming beds, linens, or sofas. Also, please remind your pet to take good care of the furniture in the room!

• 5.3 Damage Compensation

If your pet damages any items in the room, you will be responsible for compensation!

• 5.4 Bathing Prohibited in Bathroom

Please do not bathe your pet in the guest room bathroom to avoid drainage issues or getting the room wet.

• 5.5 Bring Your Own Pet Supplies

Since each pet has different habits, we do not provide pet supplies, food, or medications. Please prepare your own!

• 5.6 Keep the Room Clean

Please keep the room clean at all times. Clean up immediately after your pet uses the bathroom.

• 5.7 Cleaning Supplies Disposal Guidelines

After use, pet cleaning supplies must be immediately sealed and placed in a trash bag to maintain room hygiene.

• 5.8 Pet on Bed Guidelines

To maintain bed hygiene standards, please be sure to place a dedicated pet pad or protective pee pad when your pet goes on the bed to ensure accommodation quality for subsequent guests.

6. Other Thoughtful Reminders

• 6.1 Please Keep Noise Levels Down

Please ensure your pet does not make excessive noise to avoid disturbing other guests. If other guests complain about your pet being too noisy, we will remind you to reduce the noise level. If the situation does not improve after two warnings, we may ask you to change rooms or, for the benefit of other guests, may have to ask you to check out early. We appreciate your understanding in this matter.

• 6.2 Emergency Contact Information

Please provide an emergency contact phone number so we can reach you when necessary.

• 6.3 Special Requests

If you have any special requests, please inform us in advance and we will do our best to assist you.

• 6.4 Disclaimer

We cannot be held responsible for any health issues or accidental injuries to your pet within the hotel. Please pay close attention to your pet's safety at all times.

• 6.5 Pet Registration

Upon check-in, please complete the pet registration form and sign a statement agreeing to comply with the pet-friendly policy.

7. Follow Together for a Happy Stay

• 7.1 Well-Behaved Pets Are Most Welcome

Please ensure your pet behaves well and does not pose a threat or cause inconvenience to other guests or staff members.

• 7.2 Violation Handling

If you violate the above regulations, we may terminate your stay without refunding any fees. Please be sure to comply!

• 7.3 Emergency Contact

Please provide an emergency contact phone number so we can reach you when necessary.