Pet policy

Quick Guide

Full Rules

Mr.Petter pet policy: quick guide

You and your pet are welcome to stay with us. To make sure your stay goes smoothly, please read the following rules carefully:

1. Booking and fees

Book ahead: Pets are welcome in every room. Please tell us when you book that you are bringing a pet.
Pet fee: We charge a cleaning fee of NT$800 per night for the first pet and NT$500 for a second pet in Triple and Quad rooms (service animals exempt).
Cancellations: If you need to cancel, please let us know as early as possible to avoid extra charges.

2. Deposit and cleaning

Deposit: We collect a NT$2,000 deposit at check-in and refund it in full at check-out if there is no damage.
Extra cleaning fee: If your pet causes soiling or odor, we charge a cleaning fee depending on how much cleaning is needed.
Fees:

Double rooms allow up to 1 pet. Triple and quad rooms allow up to 2 small pets 20 kg or less. The fee is NT$800/night for the first pet and NT$500/night for the second. (Service animals are exempt.)

Please note: Pets over 20 kg are limited to 1 per room, at NT$800/night. (Service animals are exempt.)

3. Pet types and weight

Welcome: Cats, small and medium dogs, and caged pets (such as guinea pigs and rabbits).
Weight: Pets over 20 kg are welcome, limited to 1 per room regardless of room type.
Health: Please make sure your pet is healthy and fully vaccinated.

(Cats and dogs need proof of rabies vaccination.)

(For caged pets, owners must tell us in advance whether the pet has any infectious disease.)

Before check-in: Dogs and cats must be treated for fleas and bathed before check-in.

4. Public areas

Keep your pet close: In public areas, always keep your pet on a leash or in a carrier, and watch them at all times.
Clean up: Please clean up after your pet right away.
Cleaning wipes: Wipes in the lobby can be used for quick pet clean-ups.

5. Room rules

Don't leave pets alone: Please never leave your pet alone in the room.
Take care of the furniture: Please don't let your pet scratch or damage the furniture in the room.
Damage: You are responsible for paying for any damage your pet causes.
No bathing in the bathroom: Please don't bathe your pet in the room's bathroom.
Bring your own supplies: Please bring your pet's supplies, food and medication.
Keep it clean: Please keep the room clean at all times and clean up after your pet right away.
Used cleaning items: Put any cleaning items used for your pet into a garbage bag.
Pets on the bed: If your pet goes on the bed, lay a pet mat or pee pad on the bed first.

6. Other reminders

Noise: Please make sure your pet doesn't make loud noise that disturbs other guests.
Contact details: Please give us an emergency contact number.
Special requests: If you have any special needs, please tell us in advance.
Safety: You are responsible for your pet's safety and health while at the hotel.
Registration: At check-in, you will fill in a pet registration form and sign an agreement.

7. Following the rules

Good behavior: Please make sure your pet behaves well and doesn't disturb others.
Violations: If the rules are broken, we may end your stay without a refund.
Emergency contact: Please give us an emergency contact number.

Thank you for your cooperation. We hope you and your pet enjoy your stay.

Mr.Petter pet policy: full rules

You and your pet are welcome to stay with us. To make sure your stay goes smoothly, please read the following rules carefully:

1. Booking and pet fees

1.1 Booking ahead matters

So that you and your pet have a good stay, please tell us in advance that you will be bringing a pet. Every room at Mr.Petter is pet-friendly, and please let us know when you book or before check-in. If you don't tell us when you book, we may charge an extra fee or decline your stay, depending on the situation.

1.2 Pet fees

Double rooms can host up to 1 pet, and triple and quad rooms up to 2. We charge a cleaning fee of NT$800 per night (NT$500 for the second pet). This fee lets us clean and disinfect the room more thoroughly, so the next pet can stay comfortably too. Service animals (such as guide dogs or emotional support animals) are exempt from this fee.

1.3 Cancellations

If your plans change and you need to cancel, please tell us early. This lets us offer the room to other guests with pets and helps you avoid extra charges.

2. Deposit and cleaning

2.1 Pet deposit

At check-in, we collect a NT$2,000 deposit (by credit card pre-authorization or in cash in New Taiwan dollars). It covers accidental damage to the room or extra cleaning. If there is no damage and no extra cleaning needed at check-out, we refund the full deposit.

2.2 Pet fees

Small pets (20 kg or less): double rooms up to 1 pet, triple and quad rooms up to 2 pets, NT$800/night for the first pet and NT$500/night for the second.
Large pets (over 20 kg): 1 per room, NT$800/night.
(Service animals are exempt.)
2.3 Extra cleaning fee

If your pet has an accident in the room, soils the furniture, or leaves a lot of hair or odor, we charge a cleaning fee depending on how much cleaning is needed. Thank you for understanding. This keeps the room comfortable for every guest.

3. Pet types and weight

3.1 Pets we welcome

We welcome cats, small and medium dogs, and small animals that can stay in a cage (such as guinea pigs and rabbits).

3.2 Weight limit

Pets over 20 kg can stay too, limited to 1 per room regardless of room type.

3.3 Pet health

Please make sure your pet is healthy, free of infectious diseases and parasites, and fully vaccinated. This protects the health of other pets and guests.

4. Public area etiquette

4.1 Use a leash

For your pet's safety and other guests' comfort, always keep your pet on a leash or in a carrier in the hotel's public areas.

4.2 Clean up after your pet

As a responsible pet owner, please clean up your pet's waste (and vomit) right away to help keep the hotel clean.

5. In-room rules

5.1 Don't leave pets alone

Please don't leave your pet alone in the room. Pets can get anxious, and accidents can happen.

5.2 Please take care of the furniture

To keep the room clean and comfortable, please do your best to stop your pet from damaging the bed, linens or sofa.

5.3 Damage

If your pet damages anything in the room, you will be responsible for paying for it.

5.4 No bathing pets in the bathroom

Please don't bathe your pet in the room's bathroom. It can cause drain problems or get the room wet.

5.5 Bring your pet's supplies

Every pet has different habits, so we can't supply your pet's everyday items, food or medication. Please bring your own. (The welcome kit at check-in is a small extra.)

5.6 Keep the room clean

Please keep the room clean at all times and clean up right after your pet relieves itself.

5.7 Disposing of cleaning items

Seal any cleaning items used for your pet right away and put them in a garbage bag to keep the room hygienic.

5.8 Pets on the bed

To keep beds hygienic, always lay a pet mat or pee pad on the bed before your pet gets on it, so the next guest also gets a clean bed.

6. Other reminders

6.1 Please mind the noise

Please make sure your pet doesn't make loud noise that disturbs other guests. If other guests complain that your pet is too loud, we will ask you to keep it quieter. If the problem continues after two reminders, we may ask you to change rooms or, out of fairness to other guests, check out early. Thank you for understanding.

6.2 Emergency contact

Please give us an emergency contact number so we can reach you if needed.

6.3 Special requests

If you have any special requests, please tell us in advance and we will do our best to help.

6.4 Disclaimer

We cannot be held responsible for any health problems or injuries your pet has at the hotel. Please keep a close eye on your pet's safety.

6.5 Pet registration

At check-in, please fill in a pet registration form and sign a statement agreeing to follow the pet policy.

7. Follow the rules, enjoy your stay

7.1 Well-behaved pets are always welcome

Please make sure your pet behaves well and doesn't threaten or bother other guests or staff.

7.2 Rule violations

If any of the rules above are broken, we may end your stay without refunding any fees. Please follow them.

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