Guest information and cancellation policy

Booking Terms and Conditions

Cancellation Rules

Mr.Petter booking terms and conditions

General provisions ("General terms and conditions")

These General Terms and Conditions, together with any other applicable specific terms and conditions for special offers and any amendments made from time to time, form a legal agreement between you and The Chendian Co., Ltd. ("TCD").

Booking terms

• We may place a pre-authorization on your credit card before you arrive. This is not a charge. It is a temporary hold on your card, and you pay at check-in by cash (NT$) or card.
• For the cancellation policy and terms, see the Cancellation Rules on this page.
• Rates are quoted in New Taiwan dollars (NT$). Quoted rates are based on the date of your inquiry and your stay dates. If either changes, the rate may change.
• Extra beds are not available. Each additional guest costs NT$500.
• Rates include applicable local taxes and service charges at the time of stay. No other fees are charged unless you purchase additional services.
• If you choose to stay in a higher room category than the one you booked, the rate will be revised. Any service not included in a package is charged separately.
• If you extend your stay, the extra nights are charged at the room's current rate or under any other package offered by TCD.
• If you book during a major holiday or long weekend, or book more than 3 rooms at once, we may charge the room rate in advance.
• Each double bed fits 1 extra guest at most: up to 3 guests per double room, 4 per triple room and 6 per quad room (each room must have at least one adult). Children under 120 cm can share an existing bed in the room with a paying adult for free and do not count as an extra guest. Extra beds are not available.
• A valid credit card is required to secure your booking. At check-in, we collect the amount shown on the booking confirmation page and in the confirmation email. TCD accepts cash in New Taiwan dollars, Visa, MasterCard, JCB and UnionPay.
• Rates are in New Taiwan dollars (NT$). If you pay in another currency, your bill is converted at the Bank of Taiwan's posted selling rate on your check-in day.
• If a room is booked at a rate that was published in error, TCD reserves the right to correct the rate or cancel the booking, and will contact you directly to do so.
• Bookings can be transferred, but you must notify us in writing in advance, and both the person transferring the booking and the person receiving it must agree to all related terms.
• Website special offers do not apply to group bookings. Bookings of 5 rooms or more get a separate group rate with no upper limit. Please email Mr.Petter at hello@mrpetter.com or call us for a quote.
• If you book through another booking platform (such as Agoda, Booking.com, Expedia or Trip.com) rather than directly with Mr.Petter, that platform's published rules apply, including promotions, cancellation method, payment, taxes, invoices and after-sales service.
• If you book directly with Mr.Petter and cancel for reasons not caused by TCD, cancellation fees and rules follow the Taiwan government's standard-form hotel booking contract.
• Mr.Petter accepts guide dogs and service animals approved by the local government. For our pet-friendly policy, the latest version published on our official website applies.
• If you plan to stay another night or check out later, please tell the front desk, even if you have already booked it on our website or a booking platform. That way housekeeping won't knock on your door.

Check-in and check-out

• The Mr.Petter front desk is open 24 hours. If you expect to arrive after 9:00 PM, please let us know your estimated arrival time in advance.
• There is no breakfast service. The hotel has an on-site restaurant (ask the front desk for details) and a free 24-hour self-service snack and drink area.
• Guests must settle all room charges at check-in.
• You must be at least 18 years old to check in. Otherwise, you must bring a parental consent form that has been stamped or signed (download the parental consent form, Chinese PDF).
• Check-in is after 4:00 PM and check-out is by 11:00 AM. At check-in, you must show a valid government-issued ID card or passport with your photo.
• If you arrive before check-in time, you can leave your luggage at the Mr.Petter front desk until check-in opens. If you expect to arrive early, we suggest booking the night before your arrival.
• Late check-out depends on availability and occupancy. Please ask Mr.Petter at least 12 hours before check-out. Check-out between 11:00 AM and 2:00 PM costs NT$200 per hour, and check-out after 2:00 PM may be charged a full night's rate.
• We don't collect a deposit at check-in, except the NT$2,000 refundable pet deposit for guests with pets.
• If you need to store luggage before check-in or after check-out, please ask the front desk about our luggage storage service.
• TCD may modify, change or delete any part of these General Terms and Conditions, and the terms and conditions of any special offer, at any time without notice.
• You shall indemnify TCD against any liability, loss, damage, cost and expense of any kind caused by or connected with TCD accepting your booking.
• To the extent permitted by law, TCD is not liable for any loss, damage, expense or cost you incur as a result of TCD canceling your booking.
• These General Terms and Conditions and the provision of our services are governed by and interpreted under the laws of the Republic of China (Taiwan). Any dispute arising from these General Terms and Conditions or our services is subject to the jurisdiction of the courts of the Republic of China (Taiwan).
• A person who has not signed an agreement under these General Terms and Conditions has no right under the Consumer Protection Act to enforce that agreement or any provision of these General Terms and Conditions.
• The original Traditional Chinese text of these General Terms and Conditions and of the terms and conditions of special offers may be translated into other languages. If the General Terms and Conditions or the terms and conditions of special offers differ between the Traditional Chinese version and any other language version, the Traditional Chinese version prevails.

Mr.Petter cancellation rules

General provisions ("General terms and conditions")

These General Terms and Conditions, together with any other applicable specific terms and conditions for special offers and any amendments made from time to time, form a legal agreement between you and The Chendian Co., Ltd. ("TCD").

Cancellation terms

If you booked directly with Mr.Petter and completed the booking, but wish to cancel for reasons not caused by TCD, or because of natural disasters, war or similar events, TCD will charge a fee based on the standard-form contract for individual hotel bookings issued by Taiwan's Tourism Administration (formerly the Tourism Bureau), plus administrative costs incurred during that period.

If a deposit was collected in advance, the refund depends on when your cancellation notice reaches TCD:

• 1. Notice received 14 or more days before the scheduled stay date: you may request a refund of 100% of the deposit paid.
• 2. Notice received 10 to 13 days before the scheduled stay date: you may request a refund of 70% of the deposit paid.
• 3. Notice received 7 to 9 days before the scheduled stay date: you may request a refund of 50% of the deposit paid.
• 4. Notice received 4 to 6 days before the scheduled stay date: you may request a refund of 40% of the deposit paid.
• 5. Notice received 2 to 3 days before the scheduled stay date: you may request a refund of 30% of the deposit paid.
• 6. Notice received 1 day before the scheduled stay date: you may request a refund of 20% of the deposit paid.
• 7. Notice received on the scheduled stay date, or no notice given: TCD may keep the entire deposit paid.

If the room charge was collected in advance or a credit card payment authorization was obtained, the refund depends on when your cancellation notice reaches TCD:

• 1. Notice received 3 or more days before the scheduled stay date: you may request a refund of 100% of the room charge paid.
• 2. Notice received 1 to 2 days before the scheduled stay date: you may request a refund of 50% of the room charge paid.
• 3. Notice received on the scheduled stay date: TCD will not refund any part of the room charge paid.
• In addition to the refund percentages above, TCD may charge an administrative fee of 10% of the total booking amount for costs incurred during that period.
• If TCD has already issued you a Taiwan uniform invoice (the official receipt), you must return it to TCD so a new invoice can be issued before the refund is processed.
• TCD refunds your deposit or room charge at the percentages above, minus the administrative fee, by bank transfer to the account you specify. This is usually completed within 7 business days.

Booking hold terms

• If you booked directly with Mr.Petter and completed the booking, but for a specific reason do not want to stay on the agreed dates and wish to keep your booking rights, TCD will hold your booking under the terms below.
• Requests to hold a booking must reach TCD at least 1 day before the stay date. Otherwise, the request is treated under the cancellation rules.
• If you agree to hold your booking, TCD keeps your prepaid booking amount for 6 months. If you do not use your booking rights again within 6 months, TCD will not extend the hold or give a refund, and the cancellation terms no longer apply.
• If you agree to hold your booking, you can book a room with TCD again within 6 months, subject to Mr.Petter's actual availability.

When you use your held booking and the date, room type or rate you choose differs in price from the deposit you paid:

• 1. If the date, room type or rate you choose costs more than the deposit or room charge you paid, you pay the difference at check-in.
• 2. If the date, room type or rate you choose costs less than the deposit or room charge you paid, TCD will not refund the difference.
• If the deposit held by TCD is enough to cover several nights or several rooms, please contact TCD directly to confirm how to use it, so you do not lose any of it.
• The original Traditional Chinese text of these terms and rules may be translated into other languages. If the Traditional Chinese version and any other language version differ, the Traditional Chinese version prevails.